Terms and Conditions & House Rules
Information
The following General Terms and Conditions and House Rules form the basis of all bookings at La Vuardaz. By making a binding online booking, the guest agrees to both. The House Rules form part of the booking.
General Terms and Conditions
1. Binding booking and invoice
By submitting an online booking, the booking becomes binding. La Vuardaz issues an invoice for the full amount of the stay on the same day. The full amount must be paid in advance.
2. Payment deadlines
Payment must be made on the day of booking.
For payments made within Switzerland, the full amount must be received in La Vuardaz’s account within 2 working days.
For international payments, proof of payment must be sent by email within 24 hours. The full amount must be received no later than within 7 working days.
3. Cancellation
If a binding booking is not paid within the applicable deadline, La Vuardaz may cancel the booking without further reminder and release the accommodation for rebooking. A fixed cancellation fee will then be charged:
- Room: CHF 100
- Holiday house: CHF 250
- Hotel for exclusive use: CHF 500
- Entire property for exclusive use: CHF 750
This fee takes into account the blocking of the accommodation resulting from the binding booking and the associated administrative work.
For confirmed bookings, the following cancellation conditions apply:
- Rooms: free cancellation up to 30 days before arrival; 50% from 29 to 14 days; 100% from 13 days before arrival or in case of no-show.
- Holiday house, hotel or entire property booked exclusively: free cancellation up to 90 days before arrival; 50% from 89 to 30 days; 100% from 29 days before arrival or in case of no-show.
Cancellations must be submitted in writing by email. The date of receipt by La Vuardaz is decisive.
4. Arrival and handover
Check-in is possible from 4:00 pm to 8:00 pm. Earlier or later arrival must be agreed in advance.
5. Care, return and liability
The accommodation, inventory and facilities must be treated with care. The maximum number of persons stated in the booking must not be exceeded.
Check-out must take place by 11:00 am. The accommodation must be returned in an orderly condition and with the complete inventory. The guest is liable for damage caused by the guest or accompanying persons and for missing inventory, insofar as such damage exceeds normal wear and tear.
6. Force majeure and unavailability
If La Vuardaz is unable to provide the booked service due to force majeure, official measures or other unforeseeable and unavoidable circumstances, amounts already paid for services not provided will be refunded. Further claims are excluded to the extent permitted by law.
7. Applicable law and place of jurisdiction
Swiss law applies. To the extent permitted by law, the place of jurisdiction is the registered office of La Vuardaz.
House Rules
Welcome to Boutique Hotel La Vuardaz.
La Vuardaz is a private home. We kindly ask you to treat our premises and their surroundings with care and to observe the following guidelines.
1. House and surroundings
Please treat the furniture, furnishings and facilities with care. Furniture must not be moved. For safety reasons, candles are not permitted anywhere in the house.
Free parking spaces are available. Please do not park in the courtyard or on the lawn.
Parents are responsible for supervising their children on the property. Use of the park is at the guests’ own responsibility.
2. Breakfast, rooms and services
Breakfast is served by prior reservation from 8:00 am to 10:00 am in the Café or, in good weather, on the terrace. Please let us know your preferred breakfast time the evening before.
Snacks and drinks are available in the minibar. Please help yourself.
The rooms are cleaned and the beds freshly made before your arrival. Bath and shower towels and the necessary linen are provided. Additional linen or an intermediate cleaning service can be requested.
Duvets, pillows and bath towels must not be taken outdoors or to the beach. A drying rack is available on request for wet clothing.
3. Waste separation and smoking
As a sustainable boutique hotel, we attach importance to waste separation. Please use the designated containers for glass, PET, plastic bottles/Tetra Pak, paper and cardboard, aluminium/steel cans and green waste.
Smoking is prohibited throughout the house. Ashtrays are provided outdoors. Please do not smoke in the immediate vicinity of hanging laundry.
4. Quiet hours and access
From 10:00 pm to 8:00 am, we kindly ask you to respect the quiet and avoid noise in the house and on the property.
The room key must be kept safely. You will receive a personal access code for the main entrance. Please keep the entrance door closed from 10:00 pm onwards. In case of loss of the room key, the replacement costs will be charged.
5. Damage and personal belongings
Please report any damage or defects as soon as possible so that we can remedy them. Costs may be charged for damage or exceptional soiling caused by guests.
La Vuardaz accepts no liability for personal belongings or valuables kept in the room, in the house or at the cloakroom.